Start with the self-serve pages.
Use Help, Academic Integrity, AI Usage and Data Handling to understand the current local product boundary before relying on any workflow result.
Contact and support
A preview guidance path, not a live support desk.
Use this page to understand where to get help in the current browser-local preview and what is not connected yet.
Current support status
Preview only
There is no real support inbox, no 24/7 support, no staffed support operation, no ticket system and no email sending in this build.
No operational support channel is active.
CasePath cannot currently handle account, payment, cloud project or AI failure support. Refunds, subscriptions, account recovery and cloud project help are not available because those services are not live.
Check the local preview status first.
Projects are saved browser-local, pricing is preview-only, auth is local demo, and live AI analysis is disabled unless explicitly configured and confirmed.
Formal support will need a separate decision.
Before commercial launch, CasePath still needs a user-confirmed support channel and operating model. This page does not choose a support provider or create a ticket queue.
Use the current help surfaces.
Do not paste private keys or sensitive material into feedback notes.
The current product is browser-local and preview-first. Do not treat any local demo feedback UI as a secure support, billing, legal or account-recovery channel.
Prepare a safe support note
This form prepares the website form plus email notification shape. It does not send email, create a ticket, store a request, promise a response time or choose a provider.
Submit status: email provider not connected. Future support responses will include a safe request ID. Current API requests already return an X-Request-Id header for troubleshooting, but support request sending is disabled.
Privacy note: the support contract must not log the message body or optional reply email, and attachments are not allowed.
Do not include passwords, payment card data, Stripe or OpenAI secrets, authentication tokens, raw cookies, full assignment files, full brief/rubric/draft text, database connection values or sensitive internal IDs.