Starting a Project
Begin with the material that defines the work, check CasePath’s understanding, then create one Project.
Start a Project →How can we help?
Product help
File or material problem
Use a supported original file. If it fails, keep the coursework private and report only the file name and visible error.
Steps to try
- Check that the file is not password-protected.
- Try the original file rather than an exported preview.
- If it still fails, send the file name and error—not coursework content.
Requirement or marking-criteria problem
Choose the Project, open Requirements, and compare the wording with your brief or rubric.
Steps to try
- Check that the rubric is included in the files you added.
- Open Where this came from to compare CasePath’s reading with the original wording.
- If the rubric is separate, add it as another material.
Sign-in problem
Return to sign in and request a new code if needed.
Steps to try
- Use the newest code from your email.
- Check the email address, then request another code if it expired.
- Do not send your code to support.
Payment or access
Purchasing is not available right now. You can still review the pass and example Project.
Steps to try
- Open Pricing to review the current pass and availability.
- If you already have a pass, sign in with the account used for it.
- Contact CasePath if the pass does not appear on your account.
Contact support
Do not include passwords, one-time codes or coursework content in a support request.
Contact CasePath →Project-specific help also appears beside the task you are working on.